Account C04Churn Graph

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C04 · Roti Kenanga

HighDashboard: Green vs Findings: High

Risk score

6.00

Level High

Renewal

in 35 days

2026-11-05

Annual value

Rp 33.6M

From the contract

At risk (estimate)

Rp 13.4M

Annual value × p = 0.4

Signals

2 signals from the rule engine, total weight 4. Longer bars weigh more in the score.

Rule checksFindings present

These rule checks decide the level; triggered rules carry the weights.

Champion leftchecked, clear
Feature promise brokenchecked, clear
Competitor mentionedchecked, clear
Outreach unansweredtriggered (weight 2)
Payment risktriggered (weight 2)
Bug tickets not linkedchecked, clear
Usage drop after release (bug)checked, clear
Tickets closed as not reproduciblechecked, clear

Signal details

The facts in the graph behind each signal.

Payment risk
weight 2
Since 2026-03-03 · 4 evidence nodes
tiket billing
T0420
kontrak
K-C04
keputusan
D-2026-03
keterlambatan bayar 12bln
2
Outreach unanswered
weight 2
Since 2026-08-12 · 4 evidence nodes
kontak terakhir klien
2026-04-08
jumlah tak berbalas
3
interaksi
I0288, I0319, I0339
hari sejak kontak klien
176

Retention actions

Based on past decisions. At-risk value Rp 13.4M is an estimate (annual value × p = 0.4).

JEV AI judgement · first-action confidence 68%

JEV: a retention discount is not a fitting response here (suitability 0.12); the cause is not price.

RecommendedJEV urgency 1.9/3

Review payment terms with Customer Success

Repeated late payments in the last 12 months. Similar accounts were granted payment-term exceptions instead of price cuts.

Triggered by: RISIKO_PEMBAYARAN

Decision

OwnerDue date

Not decided yet

Saved in this browser only.

Past decisions

3 in the decision log

D-2026-03Approved
exception · 2026-03-03 · Tempo bayar 14 hari · JEV fit 0.87
Dewi Lestari (Head of Customer Success) · account C04
Permintaan pemilik
D-2024-03Approved
exception · 2024-05-21 · Tempo bayar 45 hari · JEV fit 0.80
Dewi Lestari (Head of Customer Success) · account C11
Klien grosir, arus kas musiman
D-2025-10Approved
exception · 2025-11-05 · Tempo bayar 30 hari · JEV fit 0.77
Dewi Lestari (Head of Customer Success) · account C14
Pergantian bagian keuangan klien

Also considerJEV urgency 2.7/3

Re-establish contact at executive level

The champion left or account-manager emails are going unanswered. The decision log has no matching precedent for this action.

Triggered by: OUTREACH_TAK_BERBALAS

Decision

OwnerDue date

Not decided yet

Saved in this browser only.

Past decisions

0 in the decision log

No matching precedent in the decision log.

Evidence path

7 nodes, 4 relationships from 5 source files. Click a node to see where its records come from.

CRM
Email & meetings
Support tickets
Contracts & billing
Decision log
Derived relationship (with confidence)

Laying out the evidence path…

Signal timeline

The first signal appeared 247 days before renewal (renewal 2026-11-05).

2026-03-03247 days before renewal
Payment risk
- tiket billing: T0420
- kontrak: K-C04
- keputusan: D-2026-03
2026-08-1285 days before renewal
Outreach unanswered
- kontak terakhir klien: 2026-04-08
- jumlah tak berbalas: 3
- interaksi: I0288, I0319, I0339

What-if

Turn a signal off to see what the account would look like if that problem were solved.

Outreach unansweredweight 2
Payment riskweight 2

Score: 6.00
Level: High
At risk: Rp 13.4M

Simulation only; the ranking is not changed.

Loading the account…

Signal details

Payment risk

Outreach unanswered

Retention actions

Review payment terms with Customer Success

Past decisions

Re-establish contact at executive level

Past decisions

Signal details

Payment risk

Outreach unanswered

Retention actions

Review payment terms with Customer Success

Past decisions

Re-establish contact at executive level

Past decisions